Contact

We're here to help. If you have a question about an order, a product, or any of our policies, reach out and our support team will get back to you — usually within 24 hours on business days.

How to Reach Us

Business Name: VARDENTRA
Address: 7889 S Oakleaf St, Bennett, Colorado 80102, USA
Email: support@vardentra.com
Phone: +1 272-205-5367
Live Chat: Available on the website during business hours
Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (Eastern Time)

To Help Us Help You Faster

When you contact us, please include:

Your order number (found in your order confirmation email)
The product name or model, if your question is about a specific item
A clear description of your question or issue — and photographs or a short video if you're reporting a fault (this speeds up warranty assessments considerably)

Common Requests

Order cancellation or address change: Email us at support@vardentra.com within 12 hours of placing your order, with the subject line "Cancellation Request". See our Order Cancellation Policy.
Returns and exchanges: Email support@vardentra.com with your order number and reason for the return. See our Refund & Return Policy.
Warranty claims: Email support@vardentra.com with the subject line "Warranty Claim". See our Warranty Policy.
Billing or payment questions: Email support@vardentra.com before raising a chargeback with your bank — we can usually resolve billing issues faster. See our Payment Policy.

Response Times

We respond to most inquiries within 24 hours on business days (Monday–Friday). Requests submitted outside business hours are timestamped on receipt and reviewed on the next business day. Please note our order cut-off time is 5:00 PM (EST).