FAQ

Orders & Shipping

Where do you ship?
Currently, we ship only to addresses within the United States. We do not offer international shipping at this time.

How much does shipping cost?
Standard shipping is FREE on all orders within the United States, with no minimum purchase.

How long will my order take to arrive?
Orders are handled within 2–3 business days and then spend 5–8 business days in transit (Monday–Friday only), for a total of 7–11 business days. Orders placed after our 5:00 PM (EST) cut-off begin processing the next business day.

How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with your tracking number and a tracking link. Please allow 24–48 hours for tracking to update. See our Track Your Order page for details.

Can I change my shipping address after ordering?
Yes — contact us at support@vardentra.com within 12 hours of placing your order. Once an order enters processing or shipping, we can no longer modify the address.

Cancellations & Returns

Can I cancel my order?
You may request a cancellation within 12 hours of placing your order, provided it hasn't entered processing or shipping. Email support@vardentra.com with the subject line "Cancellation Request". See our Order Cancellation Policy.

What is your return window?
You have 30 days from the date you receive your item to request a return. After 30 days, we cannot offer a refund or exchange, though defects may still be covered by our Warranty Policy.

How do I return an item?
Email support@vardentra.com with your order number and the reason for the return. Once accepted, we'll email you a free prepaid return shipping label. Pack the item in its original packaging with all manuals, accessories, and hardware, attach the label, and drop it off with the indicated carrier. Please don't send anything back without requesting a return first — unauthorized returns cannot be accepted.

Do returns cost anything?
No. Returns are free for all eligible returns, whether the item is defective or you changed your mind. There is no restocking fee.

Can I return equipment that has had fuel or oil added?
No. Once fuel or oil has been added, gas-powered equipment is classified as hazardous material and cannot legally be shipped by our carriers. Assembled-but-never-fuelled equipment can still be returned if it's undamaged and complete. If a fuelled machine develops a defect, it's handled under our Warranty Policy (repair or replacement, not refund). We recommend inspecting and test-fitting your equipment before adding fuel or oil.

What can't be returned?
Equipment with fuel or oil added; opened or installed wear parts and consumables (blades, spark plugs, filters, belts, cords, nozzles, spools, lubricants); final sale items; gift cards; and items returned without prior authorization.

How long do refunds take?
Approved refunds are issued to your original payment method within 10 days. Your bank or card issuer may take additional time to post the refund.

Warranty

How long is the warranty?
Every product we sell is covered by a one-year limited warranty from the date you receive it, honored directly by Vardentra.

What does the warranty cover?
Defects in materials and workmanship under normal use and proper maintenance. If a claim is approved, we repair or replace the product or part free of charge. Where a product is no longer available, we may substitute a comparable model of equal or greater value.

How do I make a warranty claim?
Email support@vardentra.com with the subject line "Warranty Claim", your order number, proof of purchase, product model, and a description of the fault. Photos or a short video will speed up assessment. Don't ship anything back before we authorize it.

Does the warranty cover wear parts?
No. Wear parts and consumables (blades, spark plugs, filters, belts, cords, nozzles, spools, lubricants, fuel), normal wear and tear, damage from misuse or improper fuel/oil, unauthorized repairs, and damage in transit are not covered. See our Warranty Policy for the full list.

Payments

What payment methods do you accept?
All payments are processed securely through Shopify Payments. We accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club credit and debit cards; Shop Pay, Apple Pay, and Google Pay; and PayPal where offered at checkout. We do not accept cash, cheques, wire transfers, or payment on delivery.

Is my payment information secure?
Yes. VARDENTRA is built on the Shopify platform, and Shopify Payments is certified Level 1 PCI DSS compliant. Every transaction uses SSL encryption, and we never store your full card details on our servers.

When am I charged?
Your payment method is authorized and charged at the time you place your order.

Do you charge sales tax?
Sales tax is applied where required by law, based on your shipping destination, and is displayed at checkout before you finalize your purchase.

Still Have Questions?

Business Name: VARDENTRA
Address: 7889 S Oakleaf St, Bennett, Colorado 80102, USA
Email: support@vardentra.com
Phone: +1 272-205-5367
Live Chat: Available on the website during business hours
Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (Eastern Time)

Do Not Sell My Personal Information

Under certain U.S. state privacy laws, including the California Consumer Privacy Act, you have the right to direct businesses not to "sell" or "share" your personal information for purposes of targeted advertising.

How We Use Your Information

Vardentra does not sell your personal information in the traditional sense of the word. However, as described in our Privacy Policy, we use certain Shopify enhanced features that involve sharing information about your interactions with our store (along with other merchants and with Shopify) to support personalized advertising with third-party services. This kind of sharing may be treated as a "sale" or "share" under applicable state law, and you have the right to opt out of it.

How to Opt Out

To exercise your right to opt out of the sale or sharing of your personal information for targeted advertising, you can:

Use the opt-out mechanism on this page (where available), which will set a cookie in your browser signaling your preference; or
Email us at support@vardentra.com with the subject line "Do Not Sell My Personal Information", including your name and the email address associated with your account or orders.

Please note that opting out may affect the relevance of advertising you see, but will not affect your ability to browse or purchase from our store.

Your Other Privacy Rights

Depending on where you live, you may also have rights to access, delete, or correct your personal information, and to receive a copy of the information we hold about you. See the "Your Rights and Choices" section of our Privacy Policy for details on how to exercise these rights.

Contact

For any privacy-related questions or requests: